Privacy Policy

Last updated: 1 July 2026

Perfect Premium Charter Services ("Zen Rides", "we", "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains how we handle the information you share with us.

1. Information We Collect

When you make an enquiry or booking, we may collect:

• Your name and contact details (phone number, and email address if provided);
• Trip details such as pick-up and drop-off locations, dates, times, and number of passengers;
• Flight information for airport transfers, where provided;
• Any additional information you include in your enquiry message.

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotations;
• Confirm, manage, and fulfil your bookings;
• Communicate with you about your trip, including via WhatsApp, phone, or SMS;
• Improve our services and customer experience.

3. Sharing of Information

We share your details only as needed to deliver your booking — for example, with the assigned driver. We do not sell or rent your personal data to third parties. Payment information is handled securely by our payment providers.

4. Data Retention & Security

We retain your information only for as long as necessary to provide our services and to meet legal or operational requirements. We take reasonable measures to protect your data against unauthorised access, loss, or misuse.

5. Your Rights

You may request access to, correction of, or deletion of your personal data, subject to applicable law. To make a request, please contact us using the details below.

6. Contact Us

• Perfect Premium Charter Services
• B-25-10 Residensi PV21, Jalan Usahawan 2 off Jalan Genting Klang, Taman Danau Kota, 53300 Kuala Lumpur
• Phone / WhatsApp: +60 12-793 2949