Please read these terms carefully. They govern your use of Zen Rides services.
Last updated: 1 July 2026
These Terms & Conditions govern all bookings and services provided by Zen Rides, operated by Perfect Premium Charter Services. By making a booking with us, you agree to these terms.
All bookings are subject to vehicle and driver availability. Quotations are based on the trip details you provide; changes to those details may affect the final price. A booking is confirmed once we acknowledge it and any required payment or deposit is received.
Fares are quoted in Malaysian Ringgit (RM). We accept payment via the methods shown on our website, including Alipay, FPX online banking, and Touch 'n Go eWallet. Additional charges (for example, extra waiting time, additional stops, or tolls where applicable) will be communicated to you.
Cancellations, amendments, and refunds are governed by our Cancellation & Refund Policy.
Passengers are expected to behave respectfully towards our drivers and vehicles. For everyone's safety, seat belts must be worn, and smoking is not permitted in our vehicles. Any damage caused to a vehicle by a passenger may be chargeable.
Please advise us of the number and size of your bags at the time of booking so we can assign a suitable vehicle. We will always do our best to accommodate your luggage comfortably and safely.
We take pride in punctuality and plan routes to avoid delays. However, we are not liable for delays caused by traffic, weather, road conditions, or other circumstances beyond our reasonable control. Our liability for any claim is limited to the value of the booking concerned.
We are not responsible for failure to perform our services due to events beyond our control, including natural disasters, accidents, strikes, or government restrictions.
These terms are governed by the laws of Malaysia, and any disputes shall be subject to the jurisdiction of the Malaysian courts.